Refund policy

Return and refund policy

Last updated: 5 August 2026

For standard online purchases, you normally have 14 days after the day you receive the goods to tell us that you want to cancel. You then have a further 14 days to return the goods. You do not need to give a reason. Please email contact@simonrobinstephensart.com with your order details.

Please return items safely packed and in their original condition where possible. For a change-of-mind return, you normally pay the return postage. Use a tracked or insured service for originals or higher-value items.

Commissioned, bespoke or clearly personalised items may have different cancellation rights. Any such terms will be confirmed before production.

If an item arrives damaged, faulty or not as described, contact us as soon as possible with your order details and photographs of the packaging and item. Your statutory rights are not affected.

Refunds are normally processed after returned goods have been received and checked, or earlier where required by law. Where the law requires it, the basic outbound delivery charge will also be refunded; any upgraded delivery charge may not be refundable.